2021 “In Our Community” Fundraiser

Tech Support Answer Page

 

Problems with livestream

  • The feed will not go live until 6:55 PM on May 13th, 2021. At that time, the event logo at the top of the page will be replaced with a video livestream. Just click play to begin!

  • Check that you are on the correct site: www.givebutter.com/exceed

    • (giveBUTTER, like what you spread on toast 😊)

  • Refresh the page – many connectivity/loading/lagging issues can be solved by refreshing

  • If you’re still having problems, you can access the livestream on our YouTube page, rather than the event page. You can find that page at: https://youtube.com/user/exceedenterprises1

 

Problems with donations

  • Click the blue-green DONATE button on the top of the page

Here are the steps to donate:

  • Select an amount, or fill in your own

  • Credit a team member (this is not required, default option is “no member”)

  • Add a message to the supporter feed (again, not required. Hit “continue” to skip)

    • Choose the name and message you want displayed publicly

    • Can add an image, gif, drawing

Donation and fee breakdown:

  • Credit card processing fees (3%)—covering these fees ensures that 100% of your donation goes to Exceed. This is entirely optional!

    • To opt-out: click the blue “edit” button, uncheck the box next to “yes, cover the fees,” hit “done” button

  • Add a tip to support Givebutter (Completely optional and separate from processing fees)

    • To opt-out: select “other” from drop down menu, type “0” in box

  • Select a payment method

    • Credit card— instantly donate through our secure payment processor

    • Mail a check – this option allows donors to pledge a gift (like raising a paddle) and then later pay by check. The gift will move our thermometer closer to the goal but allow you to pay later. Also a great way to pledge a larger gift, to be paid over time!

    • PayPal, Venmo – pay with an existing account

    • ACH – the option to pay via bank transfer is offered for donations of $100 or more. Donations made through ACH  incur less processing fees than credit cards.

  • Donor Information

    • The system requires a name, email, phone number, and address

    • Email is used to send a transaction receipt. Remember to check your junk folder if you don’t see it!

    • Phone number is used in case we have any questions about the donation.

    • Billing address is used to process donation and mail a tax receipt. All tax receipts will be sent after the event.

Donation Match

  • All donations of $500 or more will be matched 100%, up to $7,000 in total. The match amount will not show up automatically, but will be added in one sum when we reach the full $7,000 amount.

 

Thank you for being in our community!